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DIGITAL OPERATIONS
Slack Implementation & Communication Workflow Upgrade
Modernising organisation-wide communication to improve collaboration, streamline workflows and reduce reliance on internal email.
Organization: Banff Centre for Arts and Creativity
Period: Nov 2024 – Feb 2025
Role: Manager, Digital Marketing & Platforms
~30%
Reduction in internal email volume
Adopted
Slack across departments
Organised
Communication channels & workflows
The Challenge
Internal communication relied heavily on email and established working practices that made it difficult to coordinate activity consistently across departments.
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With multiple teams managing projects, campaigns and day-to-day operations, information could become fragmented across conversations, creating unnecessary complexity and making collaboration less efficient.
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The challenge was to introduce a more connected communication platform while establishing clear processes, supporting adoption and helping teams transition away from existing habits.
Approach
01
Platform Rollout & Adoption
Led the organisation-wide implementation of Slack, coordinating the transition and supporting adoption across departments.
Worked with teams to introduce the platform into their daily workflows, establishing Slack as a primary communication channel and creating a more accessible environment for collaboration.
02
Workflow & Governance
Developed channel structures, naming conventions, user groups and communication guidelines to improve consistency and make information easier to organise and find.
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Established practical standards for team discussions, cross-department coordination and ongoing platform management, reducing reliance on scattered email conversations.
03
Training & Enablement
Delivered training and guidance to managers and team leads, covering channels, canvases, integrations and collaboration best practices.
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Supported teams as they adapted their communication habits, encouraging consistent adoption and more effective use of the platform across everyday activities and shared initiatives.
Results & Impact
The rollout established Slack as a primary communication platform, making it easier for teams to share information, coordinate activities and collaborate across departments. Clearer channel structures and governance brought greater consistency to everyday communication.
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Internal email volume decreased by approximately 30% as teams shifted towards more accessible, real-time communication. Combined with training and ongoing adoption support, these improvements created a more connected working environment and a stronger foundation for efficient cross-department collaboration.
Tools & Expertise
Slack
Digital Transformation
Change Management
Workflow Optimisation
Stakeholder Management
Training & Enablement